At ActDesignShop, we strive to offer products of the highest quality. However, we understand that there may be situations where products do not function as expected. Therefore, we offer a warranty on our products, with terms that may vary depending on the product category. Below is our warranty policy for more information.
Our warranty applies to products that are defective due to a manufacturing defect or material flaw within the warranty period. We do not offer a warranty for damage caused by external factors (e.g., incorrect use, impact or fall damage, or natural wear and tear).
Warranty on Beanbags
The warranty on beanbags applies to defects caused by manufacturing errors, such as tears or damage occurring without external influences.
Damage from holes or broken seams is not covered by the warranty unless reported within 14 days of receiving the product.
Beanbags must be returned in their original condition (without holes or tears) for a warranty claim.
Beanbag Fillings
The filling of the beanbag is a consumable product and is not covered by warranty after 3 months.
We always provide enough filling for the first 3 months of use and often a little more for optimal comfort.
Keep the filling, as it may compress or settle over time. Replacing the filling is not covered under warranty, but it can easily be done with extra filling available in our webshop.
Warranty on Hanging Lamps
Our hanging lamps are carefully inspected for manufacturing and material defects before shipping. Defects caused by manufacturing errors are covered by the warranty.
Damage from moisture, water damage, fall or impact damage, or external factors is not covered by the warranty.
If your hanging lamp shows a defect within the warranty period, please contact our customer service for further instructions.
The warranty does not cover damage caused by:
Repairs
If a defect occurs within the warranty period, please contact us. We will assess the defective product and, if possible, repair it.
Replacements
If the defect is not repairable, we will offer a replacement product (if in stock). Replacements will only be processed after inspecting the returned product.
Returns must be reported within 14 days of receiving the product. Please use the return form on our website to start the return process.
Return shipping costs are the responsibility of the customer unless the product is defective or damaged upon receipt.
If you have any questions about the warranty or would like to file a warranty claim, please contact us at:
📧 Email: support@actdesignshop.nl
📞 Phone: +31 71 7526004