New orders
When you filled in the newsletter you automatically have a discount code after you go to the checkout page. Once you are longer member of us we will keep you up to date at our mailing list for the newest deals and discount codes. Do not miss our emails for the best offers.
Please send us a WhatsApp or email for custom orders.
At ActDesignShop, we ensure that your beanbag arrives in perfect condition. To guarantee this, our beanbags are shipped unfilled. Many of our beanbags are too large to ship filled, as they exceed the maximum size limits set by shipping carriers.
This method prevents damage during transport and ensures that the cover remains intact, as shipping filled beanbags can sometimes lead to issues such as holes or tears in the beanbag.
When you received the package, filling the beanbag is simple and quick, usually taking just a few minutes if you follow the included instructions. These instructions were sent to you via email and can also be found online here.
Please keep the plastic bags (buy a plastic bag here) in which the fillings where packaged until you are sure you want to keep the beanbag. If you decide to return the beanbag, the filling must be returned in these plastic bags to ensure a proper return process. Read more
If you prefer not to fill the beanbag yourself, we understand that you would like to return your beanbag. No problem at all! You can find all the details about our return process on our Return page. If you have any further questions, feel free to reach out, and we’ll be happy to assist.
You can leave your email and you will get notified when the products are back in stock so you will be the first that could purchase.
Certain products may have a longer delivery time due to extended production time or other factors. If a product has a longer shipping time than usual, this will be clearly stated on the product page. In such cases, the delivery time mentioned on the product page will apply.
Please note that our standard delivery times may not apply if the product description specifies an extended shipping timeframe. We encourage you to always check the product page for the most accurate and up-to-date delivery information.
All our orders are shipped with PostNL, DHL, BPost, Peddler, DPD, GLS, Hermes, Eurodis.
Delivery
When your order is shipped from the warehouse, an email will be sent to you with a track and trace that the goods are on their way, this also contains tracking information and contact details.
You can track your order here: Tracking Info. Please note that it may take a few days for tracking details to become available. If it takes a little longer than expected, please wait a few more days before contacting us, we always try to process it within this time frame but it can sometimes be busier than normal. (not present on weekends).
Once your order is shipped, you will receive an email with the tracking information.
When your order is shipped from our warehouse, an email will be sent to you with a track and trace that the goods are on their way, this also contains tracking information and contact details.
We pass on your email address and telephone number to the carrier, so that they can always contact you if you are not at home, they will not always contact you due to the busyness. They often come by a second time to try to deliver your order. Then it goes to a collection point if this is not possible the second time.
If the delivery is unsuccessful, a note will be left and the delivery person will also try to deliver again the following day. If the second delivery attempt is also unsuccessful, you will be asked to collect your purchase from a specified location. If they do not hear from you within 10 days, the order will be returned to our warehouse.
You could leave us a message when the tracking say it has been returned to sender so we can send you a new one. We are happy to help and solve your issue.
At ActDesignShop, we ensure that your beanbag arrives in perfect condition. To guarantee this, our beanbags are shipped unfilled. Many of our beanbags are too large to ship filled, as they exceed the maximum size limits set by shipping carriers. This method prevents damage during transport and ensures that the cover remains intact, as shipping filled beanbags can sometimes lead to issues such as holes or tears in the beanbag.
When you receive the package, filling the beanbag is simple and quick, usually taking just a few minutes if you follow the included instructions. These instructions were sent to you via email and can also be found online here.
Please keep the plastic bags in which the filling is packaged until you are sure you want to keep the beanbag. If you decide to return the beanbag, the filling must be returned in these plastic bags to ensure a proper return process.
If you prefer not to fill the beanbag yourself, we can assist you with the return process or provide further support. Let us know how you would like to proceed, and we will guide you through the process.
If you have any further questions or need assistance, feel free to contact us. We are happy to help!
Custom products may differ from regular orders. Custom products will take extra time and will take around 14-28 days production time.
Beanbags
At ActDesignShop, we ensure that your beanbag arrives in perfect condition. To guarantee this, our beanbags are shipped unfilled. Many of our beanbags are too large to ship filled, as they exceed the maximum size limits set by shipping carriers.
This method prevents damage during transport and ensures that the cover remains intact, as shipping filled beanbags can sometimes lead to issues such as holes or tears in the beanbag.
When you received the package, filling the beanbag is simple and quick, usually taking just a few minutes if you follow the included instructions. These instructions were sent to you via email and can also be found online here.
Please keep the plastic bags (buy a plastic bag here) in which the fillings where packaged until you are sure you want to keep the beanbag. If you decide to return the beanbag, the filling must be returned in these plastic bags to ensure a proper return process. Read more
If you prefer not to fill the beanbag yourself, we understand that you would like to return your beanbag. No problem at all! You can find all the details about our return process on our Return page. If you have any further questions, feel free to reach out, and we’ll be happy to assist.
Go to this page
To ensure your indoor beanbag remains in great condition and lasts for years, follow these essential care tips:
By following these tips, your indoor beanbag will stay fresh, clean, and comfortable for long-lasting enjoyment.
Returns
In the unlikely event of a product fault, please email us the details at support@actdesignshop.nl. Please include your order number, name and telephone number and photos of the faulty products so we can process your request as efficiently as possible.
Please visit our Returns Page, where you can fill out the return form and follow the instructions provided. Once you’ve completed the form, you will receive an email with detailed instructions on how to return your item. Don’t forget to include your order number, name, and telephone number for efficient processing. Thank you!
If you have not received an order confirmation email, this is probably due to one of two things:
Your order has not actually been placed and processed.
You entered an incorrect email address with your order.
If you are sure that the email address associated with your order is correct, check the spam folder in your email program to see if your confirmation is there.
If you still cannot find an order confirmation, send an email to support@actdesignshop.nl or whatsapp to +31617526004.
Please check your email, because normally we automatically send out invoices. If you did not received it and you need a VAT invoice, please send an email to support@actdesignshop.nl
Yes, this is possible by appointment via WhatsApp to +31617526004 or by email to support@actdesignshop.nl.
No, we don't have everything in the showroom. We do have enough color samples and quite a few models. So feel free to send us a message about which beanbags you would like to see. We will then see what we have for you and whether an appointment is suitable.
